Creating and Implementing a Quality Control & Mystery Shopper Program
Brett Tyson
BostonCoach
Mike Zappone
All Transportation Network

It’s essential to know what your employees are doing when you’re not looking; even the best managers have problem employees who hide their bad behaviors well. By implementing some simple, inexpensive programs and new technologies, you can cultivate some valuable data that lets you see your employees’ service through the eyes of your customers.

Working On - Not In - Your Business
Andi Gray
Strategy Leaders
Brett Tyson
BostonCoach

All too often we get caught up in the week-to-week monotony of running our businesses without taking a much-needed 30,000 foot view. Stop getting side-tracked by all those daily interruptions and learn how to more clearly see and develop the big picture that is your business. This workshop will teach you essential time management skills, as well as when to take charge, when to delegate, and how to get your staff operating at peak efficiency to see bigger returns. It will also cover finding that vital work/personal life balance.