Values-Led Leadership: Driving Your Operation Straight to the Bank

How do you know if you are in a values-led organization, and why should you care? Learn all about the rewards of leading with integrity and the signs to look for—and why you can’t afford to lead any other way. This session will offer immediate takeaway that you can use to make sure your leadership style, business, and values are all in alignment for the best long-term results.

Presented by: Kristen Carroll of The LMC Group and Kim J. Dolniak of BEST Transportation

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Fine-Tuning Your Onboarding & Training Practices for Greater Success

In many ways, your company is only as good as its employees, but finding—and keeping—the best of the best is a challenge faced by many operators. This session will help you improve your employee success rate and retention by improving your processes and procedures every step of the way. Our seasoned presenters will guide you through the hiring process and share valuable HR tips, such as the use of low-cost recruitment tools and the proper techniques for onboarding new staff. You’ll also benefit from an overview of useful interviewing techniques as well as insight into training new employees for long-term success.

Presented by: Christina Davis of The LMC Group and Clayton Dennard of Going Coastal

Seizing Opportunities With Millennials,
Hospitality & Tourism
Jeffrey Montague
Temple University's School of Sport, Tourism, and Hospitality Management

Millennials are quickly accounting for a significant portion of the workforce, and understanding them will become increasingly important over the next decade, both in terms of employment and marketing your company to the societal shift their lifestyles present. You’ll also learn about the impact their increased professional presence will have across the globe, how to harness their social media savviness, branding the hospitality industry accordingly, and the Millennial thought process itself. This session will leave you with a strategic outreach plan and a better understanding of how this generation is changing not only the workplace but also overall expectations.

Safeguarding Your Company From Sexual Harassment
Ann Plunkett
Workplace Partners
Brooke Keil
Emerson Hospital

Current events and the enduring power of the #MeToo movement have brought the difficult topic of sexual harassment to the forefront, and our HR and legal experts—Brooke Keil of Emerson Hospital and Ann Plunkett of Workplace Partners, respectively—will make sure you leave this session understanding why it’s such an important topic. With trade shows, home offices, driving teams, and meetings being among the developments blurring the lines between what does and doesn’t constitute the workplace, these are rough seas to navigate your business through. This session will also help you and your staff protect yourselves from making any accidentally offensive remarks or moves, brush up on behavior befitting professional environments, identify the difference between harassment and abuse, and prepare for day-to-day interactions that respect social boundaries both in the work space and outside the office. Even those who feel they’ve been spared major problems so far would benefit from this primer on how to deal with claims of abuse and harassment, how to keep avoiding them, and respectful procedures for dealing with victims.


Business Development: Thriving Through Growth

Most CEOs drive company sales, but every member of the team is a potential sales touchpoint for clients. Using these two successful models, speakers will share how to create a structure where everyone sells and how even traditional non-sales positions can be critical for the overall sales effort. It will also include how to create KPIs that focus on conversion rates, track sales and accountability, mentor your existing staff, and build an effective sales team.

Presented by: Dave Reinhart of TBR Global and Wayne Knaub of RSM Maintenance


Leading Your Team, Living Your Corporate Culture

Every workplace has its own groove and set of principles that govern it. Our speakers will present ideas for defining, building, and embodying your corporate culture and making the critically important distinction between leadership and management. The role that effective communication—starting at the top—plays in consistent management and reinforcement will also be explored.

Presented by: Kristen Carroll of The LMC Group, Tracy Raimer of Chicago's Transportation Group, and Joey Allen of Kings Worldwide Transportation

Defining, Driving & Leveraging Your Company Culture
Jon Epstein
Royal Coachman Worldwide
Tony Simon
Reston Limousine

The culture of an organization drives your overall performance, successes, and failures. All companies have a culture—whether planned or a result of natural evolution—and this session will explore how to define and assess it, redirect or enhance your current structure, ensure all employees and leaders are integrated within it, and leverage it to your competitive advantage.

Employee Motivation & Retention: Creating a Happy and Healthy Environment That Increases Productivity
Kristen Carroll
Grace Limousine / The LMC Group

Are you struggling with employee issues that you just can’t seem to resolve? Is it affecting the overall productivity of the team? This session explores how you can motivate your staff to be at their productive best every day and engaged in their jobs. Learn how you can create an environment where employees will be happy to come to work, reducing the drama that sucks the life out of a company. Strategies to retain your best employees—those who help your business grow—will also be discussed.

Leadership and Decision-Making
Andi Gray
Strategy Leaders

Leadership is a complex topic. The job of every leader is to cultivate and protect trust, especially with employees. Teach people how to make good decisions, and expose them early and often to the training they’ll need to become successful leaders. Do you have a decision-making system built? Do your employees know their boundaries? Are they allowed to fail, in order to learn?

How to Compensate and Motivate Employees: Including Chauffeurs, Reservations, Dispatch, Sales, and Other Office Staff
Kristen Carroll
Grace Limousine and The LMC Group

Data derived from a recent survey (conducted by Chauffeur Driven and The LMC Group) of a broad range of operators is the foundation for this session, which teaches you how to make sure your entire staff is compensated in a way that makes them want to work harder … and smarter. It’ll provide the perfect benchmarking tool and each employee type is addressed.

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