Leveraging Employee-Focused Leadership With Personality Testing

More than just a psychological evaluation, personality tests like the Myers-Briggs are being recognized in the business world as valuable tools that allow managers to more effectively understand and lead their staff. Not only that, teaching your staff to be keenly read people and be aware of different personality traits can help them serve clients better both on the phone and in person. Our team will provide an overview of the different personality tests available to business and show you how you can benefit from their adoption.

Presented by: Stephanie Carnes, Client Solutions Provider of The LMC Group and Sami Elotmani, VP of Operations and Global Partnerships of Destination MCO
Moderated by: Kristen Carroll, Founder/CEO of the LMC Group

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An Effective Game Plan for Hiring, Compensating, and Training a Salesperson

This session will give you all of the tools and tips you need to find, compensate, train, and motivate that oh-so-elusive salesperson. From training advice to salary and benefit packages to keeping them motivated and high energy, this session will cover it all and will dramatically improve your chances of recruiting and maintaining a successful salesperson or team.

Presented by: Lisa Censullo of ACCESS Boston, and Art Miesemer of RMA Worldwide Chauffeured Transportation

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Values-Led Leadership: Driving Your Operation Straight to the Bank

How do you know if you are in a values-led organization, and why should you care? Learn all about the rewards of leading with integrity and the signs to look for—and why you can’t afford to lead any other way. This session will offer immediate takeaway that you can use to make sure your leadership style, business, and values are all in alignment for the best long-term results.

Presented by: Kristen Carroll of The LMC Group and Kim J. Dolniak of BEST Transportation

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Fine-Tuning Your Onboarding & Training Practices for Greater Success

In many ways, your company is only as good as its employees, but finding—and keeping—the best of the best is a challenge faced by many operators. This session will help you improve your employee success rate and retention by improving your processes and procedures every step of the way. Our seasoned presenters will guide you through the hiring process and share valuable HR tips, such as the use of low-cost recruitment tools and the proper techniques for onboarding new staff. You’ll also benefit from an overview of useful interviewing techniques as well as insight into training new employees for long-term success.

Presented by: Christina Davis of The LMC Group and Clayton Dennard of Going Coastal


Finding and Keeping High-Caliber Chauffeurs and Office Staff

Hands down, the biggest challenge facing operators is hiring reliable and talented staff. In this seminar, you’ll learn the best places to find chauffeurs and back office staff along with tips on onboarding new talent and keeping your best employees from jumping ship. We’ll also provide you with financial and professional thresholds that will help you determine when it’s time to add additional staff as your business grows.

Presented by: John Critchett of Palm Beach Tours and Tony Simon of Reston Limousie


Leading Your Team, Living Your Corporate Culture

Every workplace has its own groove and set of principles that govern it. Our speakers will present ideas for defining, building, and embodying your corporate culture and making the critically important distinction between leadership and management. The role that effective communication—starting at the top—plays in consistent management and reinforcement will also be explored.

Presented by: Kristen Carroll of The LMC Group, Tracy Raimer of Chicago's Transportation Group, and Joey Allen of Kings Worldwide Transportation

Defining, Driving & Leveraging Your Company Culture
Jon Epstein
Royal Coachman Worldwide
Tony Simon
Reston Limousine

The culture of an organization drives your overall performance, successes, and failures. All companies have a culture—whether planned or a result of natural evolution—and this session will explore how to define and assess it, redirect or enhance your current structure, ensure all employees and leaders are integrated within it, and leverage it to your competitive advantage.