Displaying items by tag: operations


Values-Led Leadership: Driving Your Operation Straight to the Bank

How do you know if you are in a values-led organization, and why should you care? Learn all about the rewards of leading with integrity and the signs to look for—and why you can’t afford to lead any other way. This session will offer immediate takeaway that you can use to make sure your leadership style, business, and values are all in alignment for the best long-term results.

Presented by: Kristen Carroll of The LMC Group and Kim J. Dolniak of BEST Transportation

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Adapting to Client Expectations & Global Industry Standards

This panel discussion will address the most pressing topics affecting those who not only conduct business globally but also have clients travelling internationally. Among the crucial topics discussed here will be finding opportunities and advantages with technology, enhancing the customer experience and making it seamless, and building your global network with the well-vetted partners who are right for you and your clients.

Presented by: Nadeem Ajaib of Icona Global, Colin Devine of Devine's Worldwide, Aditya Loomba of ECO Limos, and Ilpo Mäkinen of Limousine Service Ltd.

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Intro to KPIs: Industry-Specific Metrics Critical to Profitability

Have you heard other professionals talk about the importance of KPIs and didn’t know where to start? If so, this is the session for you! We will focus on dissecting a handful of industry-specific key performance indicators (KPIs) that you can calculate quickly and effectively, even if you are not a CPA or a data scientist! This session will help you understand the substantial role that each of these KPIs play in determining your company’s profitability both in the short and long term. You don’t need to be a financial guru to benefit from this session; simply join our experts as they demonstrate how a few basic KPIs can translate your operational know-how into profitability.

Presented by: Jessica Boulerice of The LMC Group and Sami Elotmani of Destination MCO

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Fine-Tuning Your Onboarding & Training Practices for Greater Success

In many ways, your company is only as good as its employees, but finding—and keeping—the best of the best is a challenge faced by many operators. This session will help you improve your employee success rate and retention by improving your processes and procedures every step of the way. Our seasoned presenters will guide you through the hiring process and share valuable HR tips, such as the use of low-cost recruitment tools and the proper techniques for onboarding new staff. You’ll also benefit from an overview of useful interviewing techniques as well as insight into training new employees for long-term success.

Presented by: Christina Davis of The LMC Group and Clayton Dennard of Going Coastal


The Impact of Industry Consolidation on Exit Strategy Planning

Planning an exit strategy for your company doesn’t suggest you’re conceding—it means you’re a smart businessperson. As the economic climate has changed in the past two years, things have become challenging for many small operators. This session will offer the pros and cons of various exit strategies, as well as proposals for whether you’re looking to get out at the right time for the right reasons. You’ll learn that having a long-term plan for the future, whether you’re considering a buy-out or even expansion, is more than practical; it’s essential.

Presented by: Andi Gray of Strategy Leaders and Becky Laramee of All Points Limousine


How the New FLSA Guidelines Affect Your Business

Presented by: Christina Davis of The LMC Group


Beyond Borders: The Impact of the Global Business Landscape

This session will focus on what you need to know and do to successfully expand your reach by sending more business to international markets. Although U.S. operators will benefit from this session, it is designed specifically for and led by international operators. Key issues covered will include overcoming language and currency hurdles, finding untapped opportunities, networking efficiently, and leveraging relationships.

Moderated by: Kristen Carroll of The LMC Group
Presented by: Nadeem Ajaib of Icona Global, Patrick Pierron of EQSL Global and Ralf Rehder of Action Worldwide Limousines


Getting Onboard With Buses

Many livery companies are expanding their motorcoach and bus offerings, but how do you know when it’s the right time for your company? Speakers will break down what it takes to get in the game (pros and cons) and how to make it work once you do. Other topics will include: How to find untapped revenue streams; negotiating contracts for employee, municipal, and high school and university shuttles; tours and charters; wine tours; and working with DMCs, meeting and event planners, and conventions.

Presented by: Tony Simon of Reston Limousine and Gray Hill of Black Tie Transportation


Leading Your Team, Living Your Corporate Culture

Every workplace has its own groove and set of principles that govern it. Our speakers will present ideas for defining, building, and embodying your corporate culture and making the critically important distinction between leadership and management. The role that effective communication—starting at the top—plays in consistent management and reinforcement will also be explored.

Presented by: Kristen Carroll of The LMC Group, Tracy Raimer of Chicago's Transportation Group, and Joey Allen of Kings Worldwide Transportation

Priced for Profit: How to Calculate and Determine if a Vehicle, Run or Even Client is Making You Money
Michael Campbell
Grace Limousine
Ron Sorci
Professional Consulting Resources

This session will help you pinpoint what services and customers are profitable by weighing their financial pros and cons. You’ll be able to determine what—and who—is either filling your coffers or decreasing your margins so you can move ahead accordingly.

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