Leveraging Employee-Focused Leadership With Personality Testing
More than just a psychological evaluation, personality tests like the Myers-Briggs are being recognized in the business world as valuable tools that allow managers to more effectively understand and lead their staff. Not only that, teaching your staff to be keenly read people and be aware of different personality traits can help them serve clients better both on the phone and in person. Our team will provide an overview of the different personality tests available to business and show you how you can benefit from their adoption.
Presented by: Stephanie Carnes, Client Solutions Provider of The LMC Group and Sami Elotmani, VP of Operations and Global Partnerships of Destination MCO
Moderated by: Kristen Carroll, Founder/CEO of the LMC Group
Values-Led Leadership: Driving Your Operation Straight to the Bank
How do you know if you are in a values-led organization, and why should you care? Learn all about the rewards of leading with integrity and the signs to look for—and why you can’t afford to lead any other way. This session will offer immediate takeaway that you can use to make sure your leadership style, business, and values are all in alignment for the best long-term results.
Presented by: Kristen Carroll of The LMC Group and Kim J. Dolniak of BEST Transportation
Fine-Tuning Your Onboarding & Training Practices for Greater Success
In many ways, your company is only as good as its employees, but finding—and keeping—the best of the best is a challenge faced by many operators. This session will help you improve your employee success rate and retention by improving your processes and procedures every step of the way. Our seasoned presenters will guide you through the hiring process and share valuable HR tips, such as the use of low-cost recruitment tools and the proper techniques for onboarding new staff. You’ll also benefit from an overview of useful interviewing techniques as well as insight into training new employees for long-term success.
Presented by: Christina Davis of The LMC Group and Clayton Dennard of Going Coastal
Seizing Opportunities With Millennials,
Hospitality & Tourism
Temple University's School of Sport, Tourism, and Hospitality Management
Millennials are quickly accounting for a significant portion of the workforce, and understanding them will become increasingly important over the next decade, both in terms of employment and marketing your company to the societal shift their lifestyles present. You’ll also learn about the impact their increased professional presence will have across the globe, how to harness their social media savviness, branding the hospitality industry accordingly, and the Millennial thought process itself. This session will leave you with a strategic outreach plan and a better understanding of how this generation is changing not only the workplace but also overall expectations.
Contingency Planning: Stress-Testing Your Business for Likely Shock Scenarios (Part 2: Human Capital Related)
The LMC Group
The LMC Group
Part two, moderated by Kristen Carroll of The LMC Group and co-chair of our Education Committee, is dedicated to “human capital,” or your staff. The session—featuring highly respected industry veteran Kristina Bouweiri of Reston Limousine and Christina Davis of The LMC Group, author of our monthly HR Coach column—will explore areas such as preparing for the sudden loss or death of a key employee, or dealing with the departure of multiple employees in a short period of time, either of which could seriously damage a company of any size depending on the circumstances. Other topics include legal issues such as safety-related lawsuits stemming from car accidents to on-the-job injuries; understanding and effectively dealing with discrimination, racism, and religious protections; and everyone’s favorite: labor-related challenges and lawsuits on everything from overtime wage claims to EEOC rules. This seminar will tackle those thorny and often frustrating topics with proven strategies, balanced solutions, and a bit of humor.
Finding and Keeping High-Caliber Chauffeurs and Office Staff
Hands down, the biggest challenge facing operators is hiring reliable and talented staff. In this seminar, you’ll learn the best places to find chauffeurs and back office staff along with tips on onboarding new talent and keeping your best employees from jumping ship. We’ll also provide you with financial and professional thresholds that will help you determine when it’s time to add additional staff as your business grows.
Presented by: John Critchett of Palm Beach Tours and Tony Simon of Reston Limousie
The Termination Process: How to Protect Your Ass-ets
The LMC Group
The LMC Group
This program will guide you through the process of terminating employees to minimize the risks associated with the end of a professional relationship.
Creating Demand for Top Talent
Grace Limousine / The LMC Group
Kristen Carroll, an expert in recruiting and employee management, will utilize proven methods and strategies to help you learn how to find and retain high-quality staff—especially chauffeurs—while also providing helpful hints to enhance your own leadership skills. This session will provide an in-depth look into long-term talent cultivation and relationship management, highlighting the role of the chauffeur as a well-established, sought-after career path for independent, service-oriented professionals.