Client Retention and Proactive Service Recovery in a Buyer’s Market
Largely due to the rise of TNCs in the ground transportation market, it’s become clear that we are in the midst of a buyer’s market. As a result, if your company isn’t doing everything possible to accommodate and cater to your client base then they’re likely to find another service. This session is designed to help your company be as a proactive as possible when it comes to retaining your client base. You’ll learn the benefits of keeping ahead of the curve and having policies in place to appease clients when a customer service issue arises.
Presented by: Colin Devine, CEO of Devine's Worldwide Chauffeur Services and Mike Zappone, President of All Transportation Network
Moderated by: Jason Sharenow, COO of Broadway Elite
Creative Revenue Streams Right Under Your Nose
Increase revenue by doing more with what you already have, using your current infrastructure thoughtfully. We’ll touch on areas within your business that could be used in slow times to increase revenue. Examples include loss of use, short-term rentals, reallocation of fleet, paying local affiliates for their drivers, leasing drivers, using vehicles to transport things other than people (high-priority delivery items) and retail work for internal departments such as detailing or in-house mechanics.
Presented by: Alan Candeub of Park Avenue Limousine and Daniel Perez of DPV Transportation
Leveraging Technology to Improve Your Customer Experience & Bottom Line
Learn about some of the most popular cutting-edge technologies that will benefit your company, beyond just standard iPads and GPS tracking. Take a deep dive into the high-tech solutions for automation, sales, and other facets of your business that will help drive your bottom line through improved customer experience, best practices, and increased efficiency.
Presented by: Matt Assolin of Nikko’s Worldwide, Reza Choudhury of HYRYDE—Reliance Worldwide, and Matthew Strack of Strack Ground
The Pitfalls of Contracts and What to Look For
You’ll learn how to negotiate your charter or shuttle contract like a boss in this session by ensuring that it safeguards your company and doesn’t set you up for failure with early-out clauses, liquidated damages, unrealistic reporting, or unfavorable payment plans. It will focus on a sales-driven approach from proposal process to signed contract with a special emphasis on research-driven negotiation (not just best practices).
Presented by: Carolyn Callahan of Reston Limousine and Patrick O'Brien of O'Brien & Associates
Values-Led Leadership: Driving Your Operation Straight to the Bank
How do you know if you are in a values-led organization, and why should you care? Learn all about the rewards of leading with integrity and the signs to look for—and why you can’t afford to lead any other way. This session will offer immediate takeaway that you can use to make sure your leadership style, business, and values are all in alignment for the best long-term results.
Presented by: Kristen Carroll of The LMC Group and Kim J. Dolniak of BEST Transportation
Adapting to Client Expectations & Global Industry Standards
This panel discussion will address the most pressing topics affecting those who not only conduct business globally but also have clients travelling internationally. Among the crucial topics discussed here will be finding opportunities and advantages with technology, enhancing the customer experience and making it seamless, and building your global network with the well-vetted partners who are right for you and your clients.
Presented by: Nadeem Ajaib of Icona Global, Colin Devine of Devine's Worldwide, Aditya Loomba of ECO Limos, and Ilpo Mäkinen of Limousine Service Ltd.
Intro to KPIs: Industry-Specific Metrics Critical to Profitability
Have you heard other professionals talk about the importance of KPIs and didn’t know where to start? If so, this is the session for you! We will focus on dissecting a handful of industry-specific key performance indicators (KPIs) that you can calculate quickly and effectively, even if you are not a CPA or a data scientist! This session will help you understand the substantial role that each of these KPIs play in determining your company’s profitability both in the short and long term. You don’t need to be a financial guru to benefit from this session; simply join our experts as they demonstrate how a few basic KPIs can translate your operational know-how into profitability.
Presented by: Jessica Boulerice of The LMC Group and Sami Elotmani of Destination MCO
Fine-Tuning Your Onboarding & Training Practices for Greater Success
In many ways, your company is only as good as its employees, but finding—and keeping—the best of the best is a challenge faced by many operators. This session will help you improve your employee success rate and retention by improving your processes and procedures every step of the way. Our seasoned presenters will guide you through the hiring process and share valuable HR tips, such as the use of low-cost recruitment tools and the proper techniques for onboarding new staff. You’ll also benefit from an overview of useful interviewing techniques as well as insight into training new employees for long-term success.
Presented by: Christina Davis of The LMC Group and Clayton Dennard of Going Coastal
The Impact of Industry Consolidation on Exit Strategy Planning
Planning an exit strategy for your company doesn’t suggest you’re conceding—it means you’re a smart businessperson. As the economic climate has changed in the past two years, things have become challenging for many small operators. This session will offer the pros and cons of various exit strategies, as well as proposals for whether you’re looking to get out at the right time for the right reasons. You’ll learn that having a long-term plan for the future, whether you’re considering a buy-out or even expansion, is more than practical; it’s essential.
Presented by: Andi Gray of Strategy Leaders and Becky Laramee of All Points Limousine