Present Like a Pro: From Sales Call to Stage
Did you know that some statistics show that more adults have anxiety about making a speech than dying? If you’re one of those people that agonize over speaking to strangers, don’t freak out! This is the session for you. Accomplished speaker Bill Atkins will not only offer tips and advice on speaking to groups of various sizes, but also help you overcome your anxiety over public speaking. You’ll learn how to build confidence and gain insight on alleviating nerves and stress, so that by the end of the session you’ll be prepared to give that speech you were dreading or make that sales presentation to close an important deal.
Presented by: Bill Atkins of Bill Atkins Marketing
The Pitfalls of Contracts and What to Look For
You’ll learn how to negotiate your charter or shuttle contract like a boss in this session by ensuring that it safeguards your company and doesn’t set you up for failure with early-out clauses, liquidated damages, unrealistic reporting, or unfavorable payment plans. It will focus on a sales-driven approach from proposal process to signed contract with a special emphasis on research-driven negotiation (not just best practices).
Presented by: Carolyn Callahan of Reston Limousine and Patrick O'Brien of O'Brien & Associates
Adapting to Client Expectations & Global Industry Standards
This panel discussion will address the most pressing topics affecting those who not only conduct business globally but also have clients travelling internationally. Among the crucial topics discussed here will be finding opportunities and advantages with technology, enhancing the customer experience and making it seamless, and building your global network with the well-vetted partners who are right for you and your clients.
Presented by: Nadeem Ajaib of Icona Global, Colin Devine of Devine's Worldwide, Aditya Loomba of ECO Limos, and Ilpo Mäkinen of Limousine Service Ltd.
Networking 101: Out of Your Shell and Into the Mix
It’s no secret that networking is critical part of success in our industry, but sometimes it can be difficult to master this vital skill, particularly for those new to the biz. This session is designed to transform you from a networking novice to a seasoned pro. We’ll show you the do’s and don’ts of networking as well as best practices for interacting with people of all ages. In addition, our presenters will provide an overview of the best places to network, including small functions, charitable events, massive conferences, or even online environments. This session will include role-playing scenarios to get you right in the thick of things.
Presented by: Tracy Raimer of Windy City Limousine, and Nancy Vargas of DH2 Chauffeured Transportation
Competing in a Global Economy and on an International Stage
This session is led by international operators but the issues apply to all operators regardless of country who are looking to better serve customers globally. Topics discussed will include how technology has changed customer expectations (in terms of speed and transparency); duty of care and insurance issues, specifically how your policy applies in a global market with international affiliates; marketing your services abroad to local clients and managing those large events; and the potential pitfalls to avoid and ways to exceed their expectations.
Presented by: Guillaume Connan of Chabe, Kris Korkian of Penguin Cars & Limousines, Aditya Loomba of Eco Limos and Farooq Saleem of Sovereign Executive Cars
Money in the Bank: Presenting Your Best to Lenders
This session will focus on ways that companies can position themselves to be more attractive to banks to secure commercial loans. It will examine the most relevant criteria lenders look at, as well as how each weighs into the decision. It will also include advice on how to raise money through personal and credit card processor loans, and other resourceful and nonconventional methods.
Presented by: Andi Gray of Strategy Leaders and Sami Elotmani of Destination MCO
Building an Affiliate Network from the Ground Up
This workshop gives you a rare opportunity to learn practical and actionable steps to create and launch an affiliate network, led by two award-winning operators in very diverse markets. They will share their tips and proven tactics to effectively screen and source potential partners, establish and apply quality standards for your process, implement a system of checks and balances to ensure your affiliate service is both exceptional and profitable, and brand yourself as an affiliate of choice for your market.
Securing, Preparing for & Executing Large Scale Events
AirComm Chauffeured Services
A Goff Limousine & Bus
Whether you’re the largest player in the market or running a small fleet of sedans, there is enough business for everyone. Don’t miss out on the exceptional revenue opportunities generated by big events. Learn how to get into the game, make the most of your fleet, and secure important connections. The session will help you start planning well in advance of an event, as well as offer advice on logistics and flawless execution.