Displaying items by tag: management

HR Training: Establishing Rules for Social Media, Cell Phones, and the Internet
Kristen Carroll
Grace Limousine / The LMC Group
Christina Davis
The LMC Group

Technology allows you to better communicate with your employees, but it also brings with it way too many distractions and risks. Social media adds another wrinkle as employees are expected to use it as a business tool, but the potential for misuse or abuse exists. This session will help you establish written policies that provide boundaries for employees and strike a balance for maximum productivity.

Creating and Implementing a Quality Control & Mystery Shopper Program
Brett Tyson
BostonCoach
Mike Zappone
All Transportation Network

It’s essential to know what your employees are doing when you’re not looking; even the best managers have problem employees who hide their bad behaviors well. By implementing some simple, inexpensive programs and new technologies, you can cultivate some valuable data that lets you see your employees’ service through the eyes of your customers.

Leadership and Decision-Making
Andi Gray
Strategy Leaders

Leadership is a complex topic. The job of every leader is to cultivate and protect trust, especially with employees. Teach people how to make good decisions, and expose them early and often to the training they’ll need to become successful leaders. Do you have a decision-making system built? Do your employees know their boundaries? Are they allowed to fail, in order to learn?

How to Compensate and Motivate Employees: Including Chauffeurs, Reservations, Dispatch, Sales, and Other Office Staff
Kristen Carroll
Grace Limousine and The LMC Group

Data derived from a recent survey (conducted by Chauffeur Driven and The LMC Group) of a broad range of operators is the foundation for this session, which teaches you how to make sure your entire staff is compensated in a way that makes them want to work harder … and smarter. It’ll provide the perfect benchmarking tool and each employee type is addressed.

Building a Healthy Work Environment & Effectively Handling Critical HR Issues
Randi Busse
Workforce
Development Group
Tony Simon
Reston Limousine
 

Learn how to flush out toxic drama at the office and create a more productive working environment with this workshop. Encourage innovation, increase productivity, and improve morale by determining who works best in what role and delegating tasks appropriately.

Training and Empowering Your Sales & Reservations Staff
Randi Busse
Workforce Development Group
Lenore D'Anzieri
Driving Results
 

Build a “customer-centric team” capable of taking the ball and scoring BIG points. This session helps you develop ongoing training tools and Customer Relationship Management skills – allowing your company to consistently provide exemplary service, while dramatically increasing efficiency and improving your bottom line.

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