Chauffeur Driven Media Vault - CD Trade Shows and Retreats Educational Content and Media

13.5 Things You Won’t Do to Grow Your Business

Eric Schulman
Sandler Training

As business owners and salespeople, there are certain things we know we need to do each day, each week, and each month to continue to build our business and incomes. But why don’t we do them? We procrastinate, make excuses, and find other things to keep us busy until we miss our goals, disappoint our family, employees, or boss, and sometimes give up. Our speaker from Sandler Training—the sales and management experts—shares 13.5 must-do activities that most of us would admit we should do but, for some reason, we find just don’t get done.

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2014 State of the Industry

2014 State of the Industry: New Trends in Corporate and Global Travel

Cheryl Berkman
Music Express Worldwide

Dean De Beer
Tristar Worldwide

David Seelinger
EmpireCLS Worldwide Chauffeured Services

Changing and adapting is the name of the game in chauffeured transportation as we continue to face competition from unregulated TNCs, expand service to new parts of the world, and closely watch the emerging markets where our corporate customers are going to or coming from. This panel discussion is moderated by Chris Weiss and it is sure to be a lively one.

Adapting to Client Expectations & Global Industry Standards

This panel discussion will address the most pressing topics affecting those who not only conduct business globally but also have clients travelling internationally. Among the crucial topics discussed here will be finding opportunities and advantages with technology, enhancing the customer experience and making it seamless, and building your global network with the well-vetted partners who are right for you and your clients.

Presented by: Nadeem Ajaib of Icona Global, Colin Devine of Devine's Worldwide, Aditya Loomba of ECO Limos, and Ilpo Mäkinen of Limousine Service Ltd.

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Beyond Borders: The Impact of the Global Business Landscape

This session will focus on what you need to know and do to successfully expand your reach by sending more business to international markets. Although U.S. operators will benefit from this session, it is designed specifically for and led by international operators. Key issues covered will include overcoming language and currency hurdles, finding untapped opportunities, networking efficiently, and leveraging relationships.

Moderated by: Kristen Carroll of The LMC Group
Presented by: Nadeem Ajaib of Icona Global, Patrick Pierron of EQSL Global and Ralf Rehder of Action Worldwide Limousines

Carving Your Niche by Growing Your Bus and Motorcoach Business

As bus and motorcoach work occupies an ever-increasing segment of our industry, this session provides a blueprint to offer operators of all sizes some helpful hints to keep that metal moving. You’ll learn how to leverage your company’s existing management and customer service skills into getting work with DMCs (more listed) and other niche markets. Our presenters will offer suggestions for untapped and untraditional avenues that can earn you money.

Eric Devlin
President of Premier Transportation

Hoss Oskouie
CFO/VP of Atlantic Limousine & Transportation

Client Retention and Proactive Service Recovery in a Buyer's Market

Client Retention and Proactive Service Recovery in a Buyer’s Market

Largely due to the rise of TNCs in the ground transportation market, it’s become clear that we are in the midst of a buyer’s market. As a result, if your company isn’t doing everything possible to accommodate and cater to your client base then they’re likely to find another service. This session is designed to help your company be as a proactive as possible when it comes to retaining your client base. You’ll learn the benefits of keeping ahead of the curve and having policies in place to appease clients when a customer service issue arises.

Presented by: Colin Devine, CEO of Devine's Worldwide Chauffeur Services and Mike Zappone, President of All Transportation Network
Moderated by: Jason Sharenow, COO of Broadway Elite

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Create Longevity With Your Team

Let’s face it: Loyal employees are worth their weight in gold, and keeping quality staff members who are committed to growth and consistent service excellence is paramount to your company’s success. Walk away with a toolkit to build your longevity program including maintaining long-term employees through engagement techniques, individual growth paths, financial security, recognition initiatives, work-life balance, and more. Don’t give them a job, show them a career.

Presented by: Kristin Hundley of Limousine Connection, Mark Kini of Boston Chauffeur, and Scott Woodruff of Majestic Limo & Coach

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Creating Value in Your Business

Creating Value in Your Business & Developing an Exit Strategy

Andi Gray
Strategy Leaders

Spencer Tenney
The Tenney Group

Jason Sharenow
Broadway Elite
Chauffeured Services
Worldwide

Building value in your company today, and into the future, will dramatically improve your options when it’s inevitably time to retire. Consider this seminar part of your retirement plan as it teaches you a winning exit strategy, along with proven techniques for making your business more attractive to potential suitors.

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Creative Revenue Streams Right Under Your Nose

Increase revenue by doing more with what you already have, using your current infrastructure thoughtfully. We’ll touch on areas within your business that could be used in slow times to increase revenue. Examples include loss of use, short-term rentals, reallocation of fleet, paying local affiliates for their drivers, leasing drivers, using vehicles to transport things other than people (high-priority delivery items) and retail work for internal departments such as detailing or in-house mechanics.

Presented by: Alan Candeub of Park Avenue Limousine and Daniel Perez of DPV Transportation

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Defining, Driving & Leveraging Your Company Culture

Jon Epstein
Royal Coachman Worldwide

Tony Simon
Reston Limousine

The culture of an organization drives your overall performance, successes, and failures. All companies have a culture—whether planned or a result of natural evolution—and this session will explore how to define and assess it, redirect or enhance your current structure, ensure all employees and leaders are integrated within it, and leverage it to your competitive advantage.

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Drive Your Business With Government Grants

You’d be crazy to turn down free money, right? In this session, we will discuss how to acquire grant money from the U.S. Government that can be utilized in a variety of ways to help improve your daily operations. Our expert will give guidance on where to find this grant money and the steps necessary to procure it for your business.
Presented by: Becky Laramee of All Points Limousine

Fine-Tuning Your Onboarding & Training Practices for Greater Success

In many ways, your company is only as good as its employees, but finding—and keeping—the best of the best is a challenge faced by many operators. This session will help you improve your employee success rate and retention by improving your processes and procedures every step of the way. Our seasoned presenters will guide you through the hiring process and share valuable HR tips, such as the use of low-cost recruitment tools and the proper techniques for onboarding new staff. You’ll also benefit from an overview of useful interviewing techniques as well as insight into training new employees for long-term success.

Presented by: Christina Davis of The LMC Group and Clayton Dennard of Going Coastal

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Getting Onboard With Buses

Many livery companies are expanding their motorcoach and bus offerings, but how do you know when it’s the right time for your company? Speakers will break down what it takes to get in the game (pros and cons) and how to make it work once you do. Other topics will include: How to find untapped revenue streams; negotiating contracts for employee, municipal, and high school and university shuttles; tours and charters; wine tours; and working with DMCs, meeting and event planners, and conventions.

Presented by: Tony Simon of Reston Limousine and Gray Hill of Black Tie Transportation

How the New FLSA Guidelines Affect Your Business

Presented by: Christina Davis of The LMC Group

How to Compensate and Motivate Employees

How to Compensate and Motivate Employees: Including Chauffeurs, Reservations, Dispatch, Sales, and Other Office Staff

Kristen Carroll
Grace Limousine and The LMC Group

Data derived from a recent survey (conducted by Chauffeur Driven and The LMC Group) of a broad range of operators is the foundation for this session, which teaches you how to make sure your entire staff is compensated in a way that makes them want to work harder … and smarter. It’ll provide the perfect benchmarking tool and each employee type is addressed.

Improving Operational Efficiency

Improving Operational Efficiency Through Productivity Tools and Technology

Jason Sharenow
Broadway Elite

Tony Simon
Reston Limousine

Experienced operators will share insights about the latest products and help you navigate the ever-changing landscape of new technologies and current techniques. Whether it's an app, telephony, or a new back-office system, our experts will help you become a more efficient and cost-conscious operation, while making the most of your budget.

International Session: Panel & Open Discussion

The reach of your operation may have traversed the globe, but doing business with worldwide partners isn’t without its challenges. Our panel of speakers from all corners of the map will address a variety of common operational and cultural differences as well as areas of opportunity for any operation regardless of their location and best practices that the industry can share.

Presented by: Mike Bell of Driven Worldwide, Colin Devine of Devine’s Worldwide Chauffeur Services, Aditya Loomba of ECO Limos India, and Patrick Pierron of EQSL Global

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Intro to KPIs: Industry-Specific Metrics Critical to Profitability

Have you heard other professionals talk about the importance of KPIs and didn’t know where to start? If so, this is the session for you! We will focus on dissecting a handful of industry-specific key performance indicators (KPIs) that you can calculate quickly and effectively, even if you are not a CPA or a data scientist! This session will help you understand the substantial role that each of these KPIs play in determining your company’s profitability both in the short and long term. You don’t need to be a financial guru to benefit from this session; simply join our experts as they demonstrate how a few basic KPIs can translate your operational know-how into profitability.

Presented by: Jessica Boulerice of The LMC Group and Sami Elotmani of Destination MCO

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Leadership and Decision-Making

Andi Gray
Strategy Leaders

Leadership is a complex topic. The job of every leader is to cultivate and protect trust, especially with employees. Teach people how to make good decisions, and expose them early and often to the training they’ll need to become successful leaders. Do you have a decision-making system built? Do your employees know their boundaries? Are they allowed to fail, in order to learn?

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Leading Your Team, Living Your Corporate Culture

Every workplace has its own groove and set of principles that govern it. Our speakers will present ideas for defining, building, and embodying your corporate culture and making the critically important distinction between leadership and management. The role that effective communication—starting at the top—plays in consistent management and reinforcement will also be explored.

Presented by: Kristen Carroll of The LMC Group, Tracy Raimer of Chicago's Transportation Group, and Joey Allen of Kings Worldwide Transportation