2014 Atlantic City

HR Training: Establishing Rules for Social Media, Cell Phones, and the Internet
Kristen Carroll
Grace Limousine / The LMC Group
Christina Davis
The LMC Group

Technology allows you to better communicate with your employees, but it also brings with it way too many distractions and risks. Social media adds another wrinkle as employees are expected to use it as a business tool, but the potential for misuse or abuse exists. This session will help you establish written policies that provide boundaries for employees and strike a balance for maximum productivity.

Creating and Implementing a Quality Control & Mystery Shopper Program
Brett Tyson
BostonCoach
Mike Zappone
All Transportation Network

It’s essential to know what your employees are doing when you’re not looking; even the best managers have problem employees who hide their bad behaviors well. By implementing some simple, inexpensive programs and new technologies, you can cultivate some valuable data that lets you see your employees’ service through the eyes of your customers.

Maximizing Areas and Opportunities for Growth in the Bus and Motorcoach Arena
Barry Gross
Reston Limousine
Robert Vaughn
Best Transportation
Ken Presley
UMA

Buses and motorcoaches continue to be a fast-growing segment of the industry. The investment may be significant, but contracts with local and state government, schools, DMCs, entertainment venues, and the like provide much-needed stability. Learn how to get started and identify opportunities for growth, while reducing risks and avoiding common pitfalls.

Affiliate Primer: Understanding What It Takes To Be a Better Partner
Tami Saccoccio
Commonwealth Worldwide
Terry Cox
Coastal Car Worldwide

Want to pick up work from international networks? Find out how to present yourself, fine-tune your operation to get in the game, and optimize opportunities like industry events. This session features tips and a Q&A, and is conveniently scheduled just before our Affiliate Central Global Partner Forum—where you can immediately put our presenters’ advice to good use. Wednesday G

2014 State of the Industry: New Trends in Corporate and Global Travel
Cheryl Berkman
Music Express Worldwide
Dean De Beer
Tristar Worldwide
David Seelinger
EmpireCLS Worldwide Chauffeured Services

Changing and adapting is the name of the game in chauffeured transportation as we continue to face competition from unregulated TNCs, expand service to new parts of the world, and closely watch the emerging markets where our corporate customers are going to or coming from. This panel discussion is moderated by Chris Weiss and it is sure to be a lively one.