service failure recovery

  • Affiliate Primer
    Affiliate Primer: Understanding What It Takes To Be a Better Partner
    Tami Saccoccio
    Commonwealth Worldwide
    Terry Cox
    Coastal Car Worldwide

    Want to pick up work from international networks? Find out how to present yourself, fine-tune your operation to get in the game, and optimize opportunities like industry events. This session features tips and a Q&A, and is conveniently scheduled just before our Affiliate Central Global Partner Forum—where you can immediately put our presenters’ advice to good use. Wednesday G
  • Client Retention and Proactive Service Recovery in a Buyer's Market
    Client Retention and Proactive Service Recovery in a Buyer’s Market

    Largely due to the rise of TNCs in the ground transportation market, it’s become clear that we are in the midst of a buyer’s market. As a result, if your company isn’t doing everything possible to accommodate and cater to your client base then they’re likely to find another service. This session is designed to help your company be as a proactive as possible when it comes to retaining your client base. You’ll learn the benefits of keeping ahead of the curve and having policies in place to appease clients when a customer service issue arises.

    Presented by: Colin Devine, CEO of Devine's Worldwide Chauffeur Services and Mike Zappone, President of All Transportation Network
    Moderated by: Jason Sharenow, COO of Broadway Elite

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  • Customer Retention
    Customer Retention: Keeping Clients Engaged and Loyal by Exceeding Expectations
    Kyara Kahakauwila
    L.A. Limousines
    Mike Zappone
    All Transportation Network

    In the age of “faster, cheaper, now” how do you keep your clients loyal? Chauffeured transportation as we have known it is changing; clients now no longer have to rely on old methods and loyalties to get the service they want. This 90-minute session will take you on a journey exploring how many brands have kept their guests’ retention numbers at record levels, proven strategies that work within the chauffeured car world, and ways how you can make positive changes in your organization to surpass your clients’ expectations.