Values-Led Leadership: Driving Your Operation Straight to the Bank
How do you know if you are in a values-led organization, and why should you care? Learn all about the rewards of leading with integrity and the signs to look for—and why you can’t afford to lead any other way. This session will offer immediate takeaway that you can use to make sure your leadership style, business, and values are all in alignment for the best long-term results.
Presented by: Kristen Carroll of The LMC Group and Kim J. Dolniak of BEST Transportation
Adapting to Client Expectations & Global Industry Standards
This panel discussion will address the most pressing topics affecting those who not only conduct business globally but also have clients travelling internationally. Among the crucial topics discussed here will be finding opportunities and advantages with technology, enhancing the customer experience and making it seamless, and building your global network with the well-vetted partners who are right for you and your clients.
Presented by: Nadeem Ajaib of Icona Global, Colin Devine of Devine's Worldwide, Aditya Loomba of ECO Limos, and Ilpo Mäkinen of Limousine Service Ltd.
Intro to KPIs: Industry-Specific Metrics Critical to Profitability
Have you heard other professionals talk about the importance of KPIs and didn’t know where to start? If so, this is the session for you! We will focus on dissecting a handful of industry-specific key performance indicators (KPIs) that you can calculate quickly and effectively, even if you are not a CPA or a data scientist! This session will help you understand the substantial role that each of these KPIs play in determining your company’s profitability both in the short and long term. You don’t need to be a financial guru to benefit from this session; simply join our experts as they demonstrate how a few basic KPIs can translate your operational know-how into profitability.
Presented by: Jessica Boulerice of The LMC Group and Sami Elotmani of Destination MCO
Fine-Tuning Your Onboarding & Training Practices for Greater Success
In many ways, your company is only as good as its employees, but finding—and keeping—the best of the best is a challenge faced by many operators. This session will help you improve your employee success rate and retention by improving your processes and procedures every step of the way. Our seasoned presenters will guide you through the hiring process and share valuable HR tips, such as the use of low-cost recruitment tools and the proper techniques for onboarding new staff. You’ll also benefit from an overview of useful interviewing techniques as well as insight into training new employees for long-term success.
Presented by: Christina Davis of The LMC Group and Clayton Dennard of Going Coastal
Networking 101: Out of Your Shell and Into the Mix
It’s no secret that networking is critical part of success in our industry, but sometimes it can be difficult to master this vital skill, particularly for those new to the biz. This session is designed to transform you from a networking novice to a seasoned pro. We’ll show you the do’s and don’ts of networking as well as best practices for interacting with people of all ages. In addition, our presenters will provide an overview of the best places to network, including small functions, charitable events, massive conferences, or even online environments. This session will include role-playing scenarios to get you right in the thick of things.
Presented by: Tracy Raimer of Windy City Limousine, and Nancy Vargas of DH2 Chauffeured Transportation
Seizing Opportunities With Millennials,
Hospitality & Tourism
Temple University's School of Sport, Tourism, and Hospitality Management
Millennials are quickly accounting for a significant portion of the workforce, and understanding them will become increasingly important over the next decade, both in terms of employment and marketing your company to the societal shift their lifestyles present. You’ll also learn about the impact their increased professional presence will have across the globe, how to harness their social media savviness, branding the hospitality industry accordingly, and the Millennial thought process itself. This session will leave you with a strategic outreach plan and a better understanding of how this generation is changing not only the workplace but also overall expectations.
Safeguarding Your Company From Sexual Harassment
Current events and the enduring power of the #MeToo movement have brought the difficult topic of sexual harassment to the forefront, and our HR and legal experts—Brooke Keil of Emerson Hospital and Ann Plunkett of Workplace Partners, respectively—will make sure you leave this session understanding why it’s such an important topic. With trade shows, home offices, driving teams, and meetings being among the developments blurring the lines between what does and doesn’t constitute the workplace, these are rough seas to navigate your business through. This session will also help you and your staff protect yourselves from making any accidentally offensive remarks or moves, brush up on behavior befitting professional environments, identify the difference between harassment and abuse, and prepare for day-to-day interactions that respect social boundaries both in the work space and outside the office. Even those who feel they’ve been spared major problems so far would benefit from this primer on how to deal with claims of abuse and harassment, how to keep avoiding them, and respectful procedures for dealing with victims.
Are You Making Money?
The LMC Group
In this session moderated by Broadway Elite Worldwide’s Jason Sharenow, industry veteran President/CEO of Commonwealth Worldwide Dawson Rutter and The LMC Group’s Director of Finance Jessica Boulerice will use their expertise to help you take a closer, critical look at the financial health of your company while exploring ways to bolster your profit. We’ll help you keep your bottom line and profit margin in check by focusing on the full range of areas to keep tabs on. Take a look at a sample P&L sheet to get a handle on how to break it down, examine your variable and fixed costs, learn how important it is to know your gross profit margin to the percentage point, identify the most crucial KPIs you should be tracking monthly, scrutinize market forces, find out the real cost of carrying A/R debt and more with this session that aims to give you all the tools you need to analyze not only your company’s money-making realities but also its potential.
President and CEO
Dawson Rutter is president and CEO of Commonwealth Worldwide Chauffeured Transportation. He began his career 35 years ago, when as a young man he bought a single limousine with a clear business vision: to provide a level of personalized service that would keep customers coming back. With wholly owned fleets in New York and Boston, Commonwealth is still a family-owned business. He has been recognized as Best of Boston and Operator of the Year by the TLPA.
Contingency Planning: Stress-Testing Your Business for Likely Shock Scenarios (Part 2: Human Capital Related)
The LMC Group
The LMC Group
Part two, moderated by Kristen Carroll of The LMC Group and co-chair of our Education Committee, is dedicated to “human capital,” or your staff. The session—featuring highly respected industry veteran Kristina Bouweiri of Reston Limousine and Christina Davis of The LMC Group, author of our monthly HR Coach column—will explore areas such as preparing for the sudden loss or death of a key employee, or dealing with the departure of multiple employees in a short period of time, either of which could seriously damage a company of any size depending on the circumstances. Other topics include legal issues such as safety-related lawsuits stemming from car accidents to on-the-job injuries; understanding and effectively dealing with discrimination, racism, and religious protections; and everyone’s favorite: labor-related challenges and lawsuits on everything from overtime wage claims to EEOC rules. This seminar will tackle those thorny and often frustrating topics with proven strategies, balanced solutions, and a bit of humor.
Contingency Planning: Stress-Testing Your Business for Likely Shock Scenarios (Part 1: Finance Related)
Windy City Limousine
Commonwealth Worldwide Chauffeured Services
Part one, moderated by Jason Sharenow of Broadway Elite Chauffeured Services Worldwide and co-chair of our Education Committee, includes speaker Kathy Kahne of Windy City Limousine, a well-regarded industry expert and Dawson Rutter, founder of Commonwealth Worldwide, a leader with 35 years in the business. For many, the pain and ambivalence of the 2008 recession remains a profoundly complex and still-present topic despite recovery, yet financial swings occur all the time. We’ll discuss how to ready your company financially before those economic dips. Other topics include the loss of a large client (especially one equivalent to a 20-percent revenue drop) and how to diversify to avoid such a situation in the future; the ubiquitous price wars that challenge long-standing relationships with otherwise reasonable clients; dealing with cash flow; and legal issues like employee embezzlement or IRS audits. This session will give you the peace of mind you need to think intelligently during a crisis rather than impulsively.