Finding and Keeping High-Caliber Chauffeurs and Office Staff
Hands down, the biggest challenge facing operators is hiring reliable and talented staff. In this seminar, you’ll learn the best places to find chauffeurs and back office staff along with tips on onboarding new talent and keeping your best employees from jumping ship. We’ll also provide you with financial and professional thresholds that will help you determine when it’s time to add additional staff as your business grows.
Presented by: John Critchett of Palm Beach Tours and Tony Simon of Reston Limousie
Are You Getting the Best Possible Insurance Rates?
Join us for a timely and useful workshop that will help operators keep their costs down by getting the best possible insurance rates. We’ll give you examples of what insurance companies look for when they’re determining your rates. Topics include knowing and understanding loss runs, managing claims, hiring practices, ongoing training, and the quality of your chauffeurs on staff. While insurance regulations certainly differ from state to state, you’re bound to get a wealth of information from this session.
Presented by: Bob Crescenzo of Lancer Insurance and Steve Friedberg of Research Underwriters
Competing in a Global Economy and on an International Stage
This session is led by international operators but the issues apply to all operators regardless of country who are looking to better serve customers globally. Topics discussed will include how technology has changed customer expectations (in terms of speed and transparency); duty of care and insurance issues, specifically how your policy applies in a global market with international affiliates; marketing your services abroad to local clients and managing those large events; and the potential pitfalls to avoid and ways to exceed their expectations.
Presented by: Guillaume Connan of Chabe, Kris Korkian of Penguin Cars & Limousines, Aditya Loomba of Eco Limos and Farooq Saleem of Sovereign Executive Cars
Business Development: Thriving Through Growth
Most CEOs drive company sales, but every member of the team is a potential sales touchpoint for clients. Using these two successful models, speakers will share how to create a structure where everyone sells and how even traditional non-sales positions can be critical for the overall sales effort. It will also include how to create KPIs that focus on conversion rates, track sales and accountability, mentor your existing staff, and build an effective sales team.
Presented by: Dave Reinhart of TBR Global and Wayne Knaub of RSM Maintenance
How to Sell 24 Hours a Day With an Automated Sales Funnel
Presented by: Bill Faeth of Limo University
Mastering Service Recovery: How to Turn an Upset Customer into a Client for Life
Presented by: Kim Garner of BEST Transportation
How the New FLSA Guidelines Affect Your Business
Presented by: Christina Davis of The LMC Group
Is Your Company Prepared for a Serious Multiple Injury Crash?
Presented by: Bob Crescenzo of Lancer Insurance
Bus & Motorcoach Regulations Coming Down the Pike
Presented by: Godfrey LeBron of the United Motorcoach Association and Brandon Buchanan of American Bus Association
DOT Compliance and Audit Readiness
Presented by: Joe Guinn of Limo & Bus Compliance and Johnny Sower of Chariots For Hire