Competing in a Global Economy and on an International Stage
This session is led by international operators but the issues apply to all operators regardless of country who are looking to better serve customers globally. Topics discussed will include how technology has changed customer expectations (in terms of speed and transparency); duty of care and insurance issues, specifically how your policy applies in a global market with international affiliates; marketing your services abroad to local clients and managing those large events; and the potential pitfalls to avoid and ways to exceed their expectations.
Presented by: Guillaume Connan of Chabe, Kris Korkian of Penguin Cars & Limousines, Aditya Loomba of Eco Limos and Farooq Saleem of Sovereign Executive Cars
Business Development: Thriving Through Growth
Most CEOs drive company sales, but every member of the team is a potential sales touchpoint for clients. Using these two successful models, speakers will share how to create a structure where everyone sells and how even traditional non-sales positions can be critical for the overall sales effort. It will also include how to create KPIs that focus on conversion rates, track sales and accountability, mentor your existing staff, and build an effective sales team.
Presented by: Dave Reinhart of TBR Global and Wayne Knaub of RSM Maintenance
How to Sell 24 Hours a Day With an Automated Sales Funnel
Presented by: Bill Faeth of Limo University
Mastering Service Recovery: How to Turn an Upset Customer into a Client for Life
Presented by: Kim Garner of BEST Transportation
Is Your Company Prepared for a Serious Multiple Injury Crash?
Presented by: Bob Crescenzo of Lancer Insurance
Bus & Motorcoach Regulations Coming Down the Pike
Presented by: Godfrey LeBron of the United Motorcoach Association and Brandon Buchanan of American Bus Association
DOT Compliance and Audit Readiness
Presented by: Joe Guinn of Limo & Bus Compliance and Johnny Sower of Chariots For Hire
Beyond Borders: The Impact of the Global Business Landscape
This session will focus on what you need to know and do to successfully expand your reach by sending more business to international markets. Although U.S. operators will benefit from this session, it is designed specifically for and led by international operators. Key issues covered will include overcoming language and currency hurdles, finding untapped opportunities, networking efficiently, and leveraging relationships.
Moderated by: Kristen Carroll of The LMC Group
Presented by: Nadeem Ajaib of Icona Global, Patrick Pierron of EQSL Global and Ralf Rehder of Action Worldwide Limousines
Getting Onboard With Buses
Many livery companies are expanding their motorcoach and bus offerings, but how do you know when it’s the right time for your company? Speakers will break down what it takes to get in the game (pros and cons) and how to make it work once you do. Other topics will include: How to find untapped revenue streams; negotiating contracts for employee, municipal, and high school and university shuttles; tours and charters; wine tours; and working with DMCs, meeting and event planners, and conventions.
Presented by: Tony Simon of Reston Limousine and Gray Hill of Black Tie Transportation