CD Show Seminars
Creating Demand for Top Talent
Kristen Carroll
Grace Limousine / The LMC Group

Kristen Carroll, an expert in recruiting and employee management, will utilize proven methods and strategies to help you learn how to find and retain high-quality staff—especially chauffeurs—while also providing helpful hints to enhance your own leadership skills. This session will provide an in-depth look into long-term talent cultivation and relationship management, highlighting the role of the chauffeur as a well-established, sought-after career path for independent, service-oriented professionals.

Defining, Driving & Leveraging Your Company Culture
Jon Epstein
Royal Coachman Worldwide
Tony Simon
Reston Limousine

The culture of an organization drives your overall performance, successes, and failures. All companies have a culture—whether planned or a result of natural evolution—and this session will explore how to define and assess it, redirect or enhance your current structure, ensure all employees and leaders are integrated within it, and leverage it to your competitive advantage.

Are You as an Owner Demanding Enough of Your Business?
Andi Gray
Strategy Leaders

Nearly 95 percent of business owners know that their businesses could be delivering better results, believe it could be worth more than it is, think it is not as fun or rewarding as it could be, and feel like it sits all on their shoulders. As business owners, we often tell ourselves, “We did OK, I’m making enough,” or “It’s OK to take a loss, I’ll make up for it next year,” or “Small businesses don’t need plans, budgets, forecasts…” You don’t have to settle for “OK.” Learn how to work on the business and not just in the business, and get on track to double profits and triple revenue in repetitive cycles.

Employee Motivation & Retention: Creating a Happy and Healthy Environment That Increases Productivity
Kristen Carroll
Grace Limousine / The LMC Group

Are you struggling with employee issues that you just can’t seem to resolve? Is it affecting the overall productivity of the team? This session explores how you can motivate your staff to be at their productive best every day and engaged in their jobs. Learn how you can create an environment where employees will be happy to come to work, reducing the drama that sucks the life out of a company. Strategies to retain your best employees—those who help your business grow—will also be discussed.

Customer Retention: Keeping Clients Engaged and Loyal by Exceeding Expectations
Kyara Kahakauwila
L.A. Limousines
Mike Zappone
All Transportation Network

In the age of “faster, cheaper, now” how do you keep your clients loyal? Chauffeured transportation as we have known it is changing; clients now no longer have to rely on old methods and loyalties to get the service they want. This 90-minute session will take you on a journey exploring how many brands have kept their guests’ retention numbers at record levels, proven strategies that work within the chauffeured car world, and ways how you can make positive changes in your organization to surpass your clients’ expectations.

HR Training: Establishing Rules for Social Media, Cell Phones, and the Internet
Kristen Carroll
Grace Limousine / The LMC Group
Christina Davis
The LMC Group

Technology allows you to better communicate with your employees, but it also brings with it way too many distractions and risks. Social media adds another wrinkle as employees are expected to use it as a business tool, but the potential for misuse or abuse exists. This session will help you establish written policies that provide boundaries for employees and strike a balance for maximum productivity.

Maximizing Areas and Opportunities for Growth in the Bus and Motorcoach Arena
Barry Gross
Reston Limousine
Robert Vaughn
Best Transportation
Ken Presley
UMA

Buses and motorcoaches continue to be a fast-growing segment of the industry. The investment may be significant, but contracts with local and state government, schools, DMCs, entertainment venues, and the like provide much-needed stability. Learn how to get started and identify opportunities for growth, while reducing risks and avoiding common pitfalls.

Affiliate Primer: Understanding What It Takes To Be a Better Partner
Tami Saccoccio
Commonwealth Worldwide
Terry Cox
Coastal Car Worldwide

Want to pick up work from international networks? Find out how to present yourself, fine-tune your operation to get in the game, and optimize opportunities like industry events. This session features tips and a Q&A, and is conveniently scheduled just before our Affiliate Central Global Partner Forum—where you can immediately put our presenters’ advice to good use. Wednesday G

2014 State of the Industry: New Trends in Corporate and Global Travel
Cheryl Berkman
Music Express Worldwide
Dean De Beer
Tristar Worldwide
David Seelinger
EmpireCLS Worldwide Chauffeured Services

Changing and adapting is the name of the game in chauffeured transportation as we continue to face competition from unregulated TNCs, expand service to new parts of the world, and closely watch the emerging markets where our corporate customers are going to or coming from. This panel discussion is moderated by Chris Weiss and it is sure to be a lively one.

Uber/TNC Panel Discussion
Al LaGasse
TLPA
Matt Daus
IATR
Michael Fogarty
Tristar Worldwide and TLPA

Transportation Network Companies (TNCs)—which connect passengers to commercial vehicles directly via an app—have shaken up the entire industry as they continue to enter more markets internationally and expand their service offerings. Our panel discussion— moderated by Jason Sharenow—features the leading industry experts on the topic, who will offer an update on the current situation, offer suggestions on what can be done, and answer your questions.