employee relations

  • 2018 State of the Industry
    2018 State of the Industry

    For a candid look and deep dive into the hottest trends and most pressing issues of the chauffeured transportation industry, join CD Publisher Chris Weiss as he moderates this esteemed and diverse panel of operators.

    They will offer their perspectives on current—and future—topics facing operators around the world, including the perpetual difficulty of finding chauffeurs and CDL drivers, methods to advance your business in the current climate, different areas in which companies are finding success, and the ways autonomous vehicles may disrupt the ground transportation space down the line.

    Moderated by: CD Publisher Chris Weiss, the panel features: Kristina Bouweiri, President & CEO of Reston Limousine; Mike Fogarty, President of Addison Lee Group North America; Mike Pinckard, CEO of Total Transit
  • Are Your Employees Working for You? Aligning Performance Management with Strategic Vision
    Are Your Employees Working for You? Aligning Performance Management with Strategic Vision
    Kristen Carroll
    The LMC Group
    Eric Devlin
    Premier Transportation

    Have you ever felt like your employees were preventing you from achieving greater success? Have you ever wondered why it is so hard for people to make decisions in the workplace that seem to be so obvious? This workshop will explore performance management from the top down, and map the process for creating and aligning your company’s strategic vision with the performance expectations and communications set upon employees. Included in the content will be mission, vision, values, and goal planning, as well as an overview on how to maximize your team’s performance and to effectively handle issues that arise.

    Download Handouts, Powerpoint and MP3
  • Before You Hire Another Chauffeur…Do This! (Fast Lane Session)
    Before You Hire Another Chauffeur…Do This!

    Learn what it takes to save yourself time, money, and headaches by hiring the right person for the job and eliminating applicants destined to fail.

    Presented by: Bruce Heinrich of PAX Training
  • Building a Healthy Work Environment
    Building a Healthy Work Environment & Effectively Handling Critical HR Issues
    Randi Busse
    Workforce
    Development Group
    Tony Simon
    Reston Limousine
     

    Learn how to flush out toxic drama at the office and create a more productive working environment with this workshop. Encourage innovation, increase productivity, and improve morale by determining who works best in what role and delegating tasks appropriately.

    Download
  • Business Development: Thriving Through Growth
    Business Development: Thriving Through Growth

    Most CEOs drive company sales, but every member of the team is a potential sales touchpoint for clients. Using these two successful models, speakers will share how to create a structure where everyone sells and how even traditional non-sales positions can be critical for the overall sales effort. It will also include how to create KPIs that focus on conversion rates, track sales and accountability, mentor your existing staff, and build an effective sales team.

    Presented by: Dave Reinhart of TBR Global and Wayne Knaub of RSM Maintenance
  • Contingency Planning: Stress-Testing Your Business for Likely Shock Scenarios (Part 2: Human Capital Related)
    Contingency Planning: Stress-Testing Your Business for Likely Shock Scenarios (Part 2: Human Capital Related)
    Kristen Carroll (Moderator)
    The LMC Group
    Kristen Bouweiri
    Reston Limousine
    Christina Davis
    The LMC Group

    Part two, moderated by Kristen Carroll of The LMC Group and co-chair of our Education Committee, is dedicated to “human capital,” or your staff. The session—featuring highly respected industry veteran Kristina Bouweiri of Reston Limousine and Christina Davis of The LMC Group, author of our monthly HR Coach column—will explore areas such as preparing for the sudden loss or death of a key employee, or dealing with the departure of multiple employees in a short period of time, either of which could seriously damage a company of any size depending on the circumstances. Other topics include legal issues such as safety-related lawsuits stemming from car accidents to on-the-job injuries; understanding and effectively dealing with discrimination, racism, and religious protections; and everyone’s favorite: labor-related challenges and lawsuits on everything from overtime wage claims to EEOC rules. This seminar will tackle those thorny and often frustrating topics with proven strategies, balanced solutions, and a bit of humor.
  • Creative Revenue Streams Right Under Your Nose
    Creative Revenue Streams Right Under Your Nose

    Increase revenue by doing more with what you already have, using your current infrastructure thoughtfully. We’ll touch on areas within your business that could be used in slow times to increase revenue. Examples include loss of use, short-term rentals, reallocation of fleet, paying local affiliates for their drivers, leasing drivers, using vehicles to transport things other than people (high-priority delivery items) and retail work for internal departments such as detailing or in-house mechanics.

    Presented by: Alan Candeub of Park Avenue Limousine and Daniel Perez of DPV Transportation

    Download Handouts
  • Defining, Driving & Leveraging Your Company Culture
    Defining, Driving & Leveraging Your Company Culture
    Jon Epstein
    Royal Coachman Worldwide
    Tony Simon
    Reston Limousine

    The culture of an organization drives your overall performance, successes, and failures. All companies have a culture—whether planned or a result of natural evolution—and this session will explore how to define and assess it, redirect or enhance your current structure, ensure all employees and leaders are integrated within it, and leverage it to your competitive advantage.

    Download MP3
  • Employee Motivation & Retention
    Employee Motivation & Retention: Creating a Happy and Healthy Environment That Increases Productivity
    Kristen Carroll
    Grace Limousine / The LMC Group

    Are you struggling with employee issues that you just can’t seem to resolve? Is it affecting the overall productivity of the team? This session explores how you can motivate your staff to be at their productive best every day and engaged in their jobs. Learn how you can create an environment where employees will be happy to come to work, reducing the drama that sucks the life out of a company. Strategies to retain your best employees—those who help your business grow—will also be discussed.
  • Finding and Keeping High-Caliber Chauffeurs and Office Staff
    Finding and Keeping High-Caliber Chauffeurs and Office Staff

    Hands down, the biggest challenge facing operators is hiring reliable and talented staff. In this seminar, you’ll learn the best places to find chauffeurs and back office staff along with tips on onboarding new talent and keeping your best employees from jumping ship. We’ll also provide you with financial and professional thresholds that will help you determine when it’s time to add additional staff as your business grows.

    Presented by: John Critchett of Palm Beach Tours and Tony Simon of Reston Limousie

    Download Powerpoint
  • Fine-Tuning Your Onboarding & Training Practices for Greater Success
    Fine-Tuning Your Onboarding & Training Practices for Greater Success

    In many ways, your company is only as good as its employees, but finding—and keeping—the best of the best is a challenge faced by many operators. This session will help you improve your employee success rate and retention by improving your processes and procedures every step of the way. Our seasoned presenters will guide you through the hiring process and share valuable HR tips, such as the use of low-cost recruitment tools and the proper techniques for onboarding new staff. You’ll also benefit from an overview of useful interviewing techniques as well as insight into training new employees for long-term success.

    Presented by: Christina Davis of The LMC Group and Clayton Dennard of Going Coastal

    Download Powerpoint
  • Great People Make Great Chauffeurs: The 3 C's to Building Your Dream Team
    Great People Make Great Chauffeurs: The 3 C's to Building Your Dream Team

    Finding quality chauffeurs is one of the biggest challenges in our industry. With employee turnover being a huge expense, you want to get it right the first time. In this session, you’ll learn proven techniques to distinguish who is right for the job so you can build the team you desire.

    Presented by: Bruce Heinrich of PAX Training
  • How to Compensate and Motivate Employees
    How to Compensate and Motivate Employees: Including Chauffeurs, Reservations, Dispatch, Sales, and Other Office Staff
    Kristen Carroll
    Grace Limousine and The LMC Group

    Data derived from a recent survey (conducted by Chauffeur Driven and The LMC Group) of a broad range of operators is the foundation for this session, which teaches you how to make sure your entire staff is compensated in a way that makes them want to work harder … and smarter. It’ll provide the perfect benchmarking tool and each employee type is addressed.
  • HR Training
    HR Training: Establishing Rules for Social Media, Cell Phones, and the Internet
    Kristen Carroll
    Grace Limousine / The LMC Group
    Christina Davis
    The LMC Group

    Technology allows you to better communicate with your employees, but it also brings with it way too many distractions and risks. Social media adds another wrinkle as employees are expected to use it as a business tool, but the potential for misuse or abuse exists. This session will help you establish written policies that provide boundaries for employees and strike a balance for maximum productivity.
  • Leading Your Team, Living Your Corporate Culture
    Leading Your Team, Living Your Corporate Culture

    Every workplace has its own groove and set of principles that govern it. Our speakers will present ideas for defining, building, and embodying your corporate culture and making the critically important distinction between leadership and management. The role that effective communication—starting at the top—plays in consistent management and reinforcement will also be explored.

    Presented by: Kristen Carroll of The LMC Group, Tracy Raimer of Chicago's Transportation Group, and Joey Allen of Kings Worldwide Transportation

  • Leveraging Employee-Focused Leadership With Personality Testing
    Leveraging Employee-Focused Leadership With Personality Testing

    More than just a psychological evaluation, personality tests like the Myers-Briggs are being recognized in the business world as valuable tools that allow managers to more effectively understand and lead their staff. Not only that, teaching your staff to be keenly read people and be aware of different personality traits can help them serve clients better both on the phone and in person. Our team will provide an overview of the different personality tests available to business and show you how you can benefit from their adoption.

    Presented by: Stephanie Carnes, Client Solutions Provider of The LMC Group and Sami Elotmani, VP of Operations and Global Partnerships of Destination MCO
    Moderated by: Kristen Carroll, Founder/CEO of the LMC Group

    Downloads
  • Roundtable Session: Finding and Creating Champion Chauffeurs
    Roundtable Session: Finding and Creating Champion Chauffeurs

    It’s an issue that practically every operator faces at some point: How can you hire and keep the best chauffeurs? This roundtable session will give you the chance to learn tips and tricks from fellow operators on attracting, employing, and retaining the right driving team for your company. Engage with your peers and share your own successes on the topic during this open discussion about all the key points of chauffeur management.

    Moderated by: Douglas Schwartz of Executive Ground Transportation and Jason Sharenow of Broadway Elite Worldwide

    Download Presentation
  • Seizing Opportunities With Millennials, Hospitality & Tourism
    Seizing Opportunities With Millennials,
    Hospitality & Tourism
    Jeffrey Montague
    Temple University's School of Sport, Tourism, and Hospitality Management

    Millennials are quickly accounting for a significant portion of the workforce, and understanding them will become increasingly important over the next decade, both in terms of employment and marketing your company to the societal shift their lifestyles present. You’ll also learn about the impact their increased professional presence will have across the globe, how to harness their social media savviness, branding the hospitality industry accordingly, and the Millennial thought process itself. This session will leave you with a strategic outreach plan and a better understanding of how this generation is changing not only the workplace but also overall expectations.
  • The Termination Process: How to Protect Your Ass-ets
    The Termination Process: How to Protect Your Ass-ets
    Kristen Carroll
    The LMC Group
    Christina Davis
    The LMC Group

    This program will guide you through the process of terminating employees to minimize the risks associated with the end of a professional relationship.
  • Training and Empowering Your Sales Staff
    Training and Empowering Your Sales & Reservations Staff
    Randi Busse
    Workforce Development Group
    Lenore D'Anzieri
    Driving Results
     

    Build a “customer-centric team” capable of taking the ball and scoring BIG points. This session helps you develop ongoing training tools and Customer Relationship Management skills – allowing your company to consistently provide exemplary service, while dramatically increasing efficiency and improving your bottom line.

    Download