Chauffeur Driven Media Vault - CD Trade Shows and Retreats Educational Content and Media

An Effective Game Plan for Hiring, Compensating, and Training a Salesperson

This session will give you all of the tools and tips you need to find, compensate, train, and motivate that oh-so-elusive salesperson. From training advice to salary and benefit packages to keeping them motivated and high energy, this session will cover it all and will dramatically improve your chances of recruiting and maintaining a successful salesperson or team.

Presented by: Lisa Censullo of ACCESS Boston, and Art Miesemer of RMA Worldwide Chauffeured Transportation

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Are Your Employees Working for You? Aligning Performance Management with Strategic Vision

Kristen Carroll
The LMC Group

Eric Devlin
Premier Transportation

Have you ever felt like your employees were preventing you from achieving greater success? Have you ever wondered why it is so hard for people to make decisions in the workplace that seem to be so obvious? This workshop will explore performance management from the top down, and map the process for creating and aligning your company’s strategic vision with the performance expectations and communications set upon employees. Included in the content will be mission, vision, values, and goal planning, as well as an overview on how to maximize your team’s performance and to effectively handle issues that arise.

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Before You Hire Another Chauffeur…Do This! (Fast Lane Session)

Before You Hire Another Chauffeur…Do This!

Learn what it takes to save yourself time, money, and headaches by hiring the right person for the job and eliminating applicants destined to fail.

Presented by: Bruce Heinrich of PAX Training

Building a Healthy Work Environment

Building a Healthy Work Environment & Effectively Handling Critical HR Issues

Randi Busse
Workforce
Development Group

Tony Simon
Reston Limousine

Learn how to flush out toxic drama at the office and create a more productive working environment with this workshop. Encourage innovation, increase productivity, and improve morale by determining who works best in what role and delegating tasks appropriately.

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Contingency Planning: Stress-Testing Your Business for Likely Shock Scenarios (Part 2: Human Capital Related)

Kristen Carroll (Moderator)
The LMC Group

Kristen Bouweiri
Reston Limousine

Christina Davis
The LMC Group

Part two, moderated by Kristen Carroll of The LMC Group and co-chair of our Education Committee, is dedicated to “human capital,” or your staff. The session—featuring highly respected industry veteran Kristina Bouweiri of Reston Limousine and Christina Davis of The LMC Group, author of our monthly HR Coach column—will explore areas such as preparing for the sudden loss or death of a key employee, or dealing with the departure of multiple employees in a short period of time, either of which could seriously damage a company of any size depending on the circumstances. Other topics include legal issues such as safety-related lawsuits stemming from car accidents to on-the-job injuries; understanding and effectively dealing with discrimination, racism, and religious protections; and everyone’s favorite: labor-related challenges and lawsuits on everything from overtime wage claims to EEOC rules. This seminar will tackle those thorny and often frustrating topics with proven strategies, balanced solutions, and a bit of humor.

Create Longevity With Your Team

Let’s face it: Loyal employees are worth their weight in gold, and keeping quality staff members who are committed to growth and consistent service excellence is paramount to your company’s success. Walk away with a toolkit to build your longevity program including maintaining long-term employees through engagement techniques, individual growth paths, financial security, recognition initiatives, work-life balance, and more. Don’t give them a job, show them a career.

Presented by: Kristin Hundley of Limousine Connection, Mark Kini of Boston Chauffeur, and Scott Woodruff of Majestic Limo & Coach

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Creating and Implementing Quality Control Program

Creating and Implementing a Quality Control & Mystery Shopper Program

Brett Tyson
BostonCoach

Mike Zappone
All Transportation Network

It’s essential to know what your employees are doing when you’re not looking; even the best managers have problem employees who hide their bad behaviors well. By implementing some simple, inexpensive programs and new technologies, you can cultivate some valuable data that lets you see your employees’ service through the eyes of your customers.

Creating Demand for Top Talent

Kristen Carroll
Grace Limousine / The LMC Group

Kristen Carroll, an expert in recruiting and employee management, will utilize proven methods and strategies to help you learn how to find and retain high-quality staff—especially chauffeurs—while also providing helpful hints to enhance your own leadership skills. This session will provide an in-depth look into long-term talent cultivation and relationship management, highlighting the role of the chauffeur as a well-established, sought-after career path for independent, service-oriented professionals.

Employee Motivation & Retention

Employee Motivation & Retention: Creating a Happy and Healthy Environment That Increases Productivity

Kristen Carroll
Grace Limousine / The LMC Group

Are you struggling with employee issues that you just can’t seem to resolve? Is it affecting the overall productivity of the team? This session explores how you can motivate your staff to be at their productive best every day and engaged in their jobs. Learn how you can create an environment where employees will be happy to come to work, reducing the drama that sucks the life out of a company. Strategies to retain your best employees—those who help your business grow—will also be discussed.

Finding and Keeping High-Caliber Chauffeurs and Office Staff

Hands down, the biggest challenge facing operators is hiring reliable and talented staff. In this seminar, you’ll learn the best places to find chauffeurs and back office staff along with tips on onboarding new talent and keeping your best employees from jumping ship. We’ll also provide you with financial and professional thresholds that will help you determine when it’s time to add additional staff as your business grows.

Presented by: John Critchett of Palm Beach Tours and Tony Simon of Reston Limousie

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Fine-Tuning Your Onboarding & Training Practices for Greater Success

In many ways, your company is only as good as its employees, but finding—and keeping—the best of the best is a challenge faced by many operators. This session will help you improve your employee success rate and retention by improving your processes and procedures every step of the way. Our seasoned presenters will guide you through the hiring process and share valuable HR tips, such as the use of low-cost recruitment tools and the proper techniques for onboarding new staff. You’ll also benefit from an overview of useful interviewing techniques as well as insight into training new employees for long-term success.

Presented by: Christina Davis of The LMC Group and Clayton Dennard of Going Coastal

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Give Peace a Chance: Workplace Conflict Resolution

No matter how well your team gets along, conflict is inevitable because of differences in personalities, priorities, backgrounds, and preferences. Leaders who model good interpersonal behavior and effective communication skills can create a culture in which conflict leads to growth and innovation, not alienation. Davis will demonstrate when to take a hands-off approach, when to get involved, and how to use conflict to encourage a growth mindset.

Presented by: Christina Davis of The LMC Group

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Great People Make Great Chauffeurs: The 3 C's to Building Your Dream Team

Finding quality chauffeurs is one of the biggest challenges in our industry. With employee turnover being a huge expense, you want to get it right the first time. In this session, you’ll learn proven techniques to distinguish who is right for the job so you can build the team you desire.

Presented by: Bruce Heinrich of PAX Training

How the New FLSA Guidelines Affect Your Business

Presented by: Christina Davis of The LMC Group

How to Compensate and Motivate Employees

How to Compensate and Motivate Employees: Including Chauffeurs, Reservations, Dispatch, Sales, and Other Office Staff

Kristen Carroll
Grace Limousine and The LMC Group

Data derived from a recent survey (conducted by Chauffeur Driven and The LMC Group) of a broad range of operators is the foundation for this session, which teaches you how to make sure your entire staff is compensated in a way that makes them want to work harder … and smarter. It’ll provide the perfect benchmarking tool and each employee type is addressed.

HR Training

HR Training: Establishing Rules for Social Media, Cell Phones, and the Internet

Kristen Carroll
Grace Limousine / The LMC Group

Christina Davis
The LMC Group

Technology allows you to better communicate with your employees, but it also brings with it way too many distractions and risks. Social media adds another wrinkle as employees are expected to use it as a business tool, but the potential for misuse or abuse exists. This session will help you establish written policies that provide boundaries for employees and strike a balance for maximum productivity.

Leading Your Team, Living Your Corporate Culture

Every workplace has its own groove and set of principles that govern it. Our speakers will present ideas for defining, building, and embodying your corporate culture and making the critically important distinction between leadership and management. The role that effective communication—starting at the top—plays in consistent management and reinforcement will also be explored.

Presented by: Kristen Carroll of The LMC Group, Tracy Raimer of Chicago's Transportation Group, and Joey Allen of Kings Worldwide Transportation

Leveraging Employee-Focused Leadership With Personality Testing

More than just a psychological evaluation, personality tests like the Myers-Briggs are being recognized in the business world as valuable tools that allow managers to more effectively understand and lead their staff. Not only that, teaching your staff to be keenly read people and be aware of different personality traits can help them serve clients better both on the phone and in person. Our team will provide an overview of the different personality tests available to business and show you how you can benefit from their adoption.

Presented by: Stephanie Carnes, Client Solutions Provider of The LMC Group and Sami Elotmani, VP of Operations and Global Partnerships of Destination MCO
Moderated by: Kristen Carroll, Founder/CEO of the LMC Group

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Roundtable Session: Finding and Creating Champion Chauffeurs

It’s an issue that practically every operator faces at some point: How can you hire and keep the best chauffeurs? This roundtable session will give you the chance to learn tips and tricks from fellow operators on attracting, employing, and retaining the right driving team for your company. Engage with your peers and share your own successes on the topic during this open discussion about all the key points of chauffeur management.

Moderated by: Douglas Schwartz of Executive Ground Transportation and Jason Sharenow of Broadway Elite Worldwide

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Safeguarding Your Company From Sexual Harassment

Ann Plunkett
Workplace Partners

Brooke Keil
Emerson Hospital

Current events and the enduring power of the #MeToo movement have brought the difficult topic of sexual harassment to the forefront, and our HR and legal experts—Brooke Keil of Emerson Hospital and Ann Plunkett of Workplace Partners, respectively—will make sure you leave this session understanding why it’s such an important topic. With trade shows, home offices, driving teams, and meetings being among the developments blurring the lines between what does and doesn’t constitute the workplace, these are rough seas to navigate your business through. This session will also help you and your staff protect yourselves from making any accidentally offensive remarks or moves, brush up on behavior befitting professional environments, identify the difference between harassment and abuse, and prepare for day-to-day interactions that respect social boundaries both in the work space and outside the office. Even those who feel they’ve been spared major problems so far would benefit from this primer on how to deal with claims of abuse and harassment, how to keep avoiding them, and respectful procedures for dealing with victims.