management

  • Are Your Employees Working for You? Aligning Performance Management with Strategic Vision
    Are Your Employees Working for You? Aligning Performance Management with Strategic Vision
    Kristen Carroll
    The LMC Group
    Eric Devlin
    Premier Transportation

    Have you ever felt like your employees were preventing you from achieving greater success? Have you ever wondered why it is so hard for people to make decisions in the workplace that seem to be so obvious? This workshop will explore performance management from the top down, and map the process for creating and aligning your company’s strategic vision with the performance expectations and communications set upon employees. Included in the content will be mission, vision, values, and goal planning, as well as an overview on how to maximize your team’s performance and to effectively handle issues that arise.

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  • Building a Healthy Work Environment
    Building a Healthy Work Environment & Effectively Handling Critical HR Issues
    Randi Busse
    Workforce
    Development Group
    Tony Simon
    Reston Limousine
     

    Learn how to flush out toxic drama at the office and create a more productive working environment with this workshop. Encourage innovation, increase productivity, and improve morale by determining who works best in what role and delegating tasks appropriately.

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  • Creating and Implementing Quality Control Program
    Creating and Implementing a Quality Control & Mystery Shopper Program
    Brett Tyson
    BostonCoach
    Mike Zappone
    All Transportation Network

    It’s essential to know what your employees are doing when you’re not looking; even the best managers have problem employees who hide their bad behaviors well. By implementing some simple, inexpensive programs and new technologies, you can cultivate some valuable data that lets you see your employees’ service through the eyes of your customers.
  • Defining, Driving & Leveraging Your Company Culture
    Defining, Driving & Leveraging Your Company Culture
    Jon Epstein
    Royal Coachman Worldwide
    Tony Simon
    Reston Limousine

    The culture of an organization drives your overall performance, successes, and failures. All companies have a culture—whether planned or a result of natural evolution—and this session will explore how to define and assess it, redirect or enhance your current structure, ensure all employees and leaders are integrated within it, and leverage it to your competitive advantage.

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  • Employee Motivation & Retention
    Employee Motivation & Retention: Creating a Happy and Healthy Environment That Increases Productivity
    Kristen Carroll
    Grace Limousine / The LMC Group

    Are you struggling with employee issues that you just can’t seem to resolve? Is it affecting the overall productivity of the team? This session explores how you can motivate your staff to be at their productive best every day and engaged in their jobs. Learn how you can create an environment where employees will be happy to come to work, reducing the drama that sucks the life out of a company. Strategies to retain your best employees—those who help your business grow—will also be discussed.
  • Finding and Keeping High-Caliber Chauffeurs and Office Staff
    Finding and Keeping High-Caliber Chauffeurs and Office Staff

    Hands down, the biggest challenge facing operators is hiring reliable and talented staff. In this seminar, you’ll learn the best places to find chauffeurs and back office staff along with tips on onboarding new talent and keeping your best employees from jumping ship. We’ll also provide you with financial and professional thresholds that will help you determine when it’s time to add additional staff as your business grows.

    Presented by: John Critchett of Palm Beach Tours and Tony Simon of Reston Limousie

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  • How to Compensate and Motivate Employees
    How to Compensate and Motivate Employees: Including Chauffeurs, Reservations, Dispatch, Sales, and Other Office Staff
    Kristen Carroll
    Grace Limousine and The LMC Group

    Data derived from a recent survey (conducted by Chauffeur Driven and The LMC Group) of a broad range of operators is the foundation for this session, which teaches you how to make sure your entire staff is compensated in a way that makes them want to work harder … and smarter. It’ll provide the perfect benchmarking tool and each employee type is addressed.
  • HR Training
    HR Training: Establishing Rules for Social Media, Cell Phones, and the Internet
    Kristen Carroll
    Grace Limousine / The LMC Group
    Christina Davis
    The LMC Group

    Technology allows you to better communicate with your employees, but it also brings with it way too many distractions and risks. Social media adds another wrinkle as employees are expected to use it as a business tool, but the potential for misuse or abuse exists. This session will help you establish written policies that provide boundaries for employees and strike a balance for maximum productivity.
  • Intro to KPIs: Industry-Specific Metrics Critical to Profitability
    Intro to KPIs: Industry-Specific Metrics Critical to Profitability

    Have you heard other professionals talk about the importance of KPIs and didn’t know where to start? If so, this is the session for you! We will focus on dissecting a handful of industry-specific key performance indicators (KPIs) that you can calculate quickly and effectively, even if you are not a CPA or a data scientist! This session will help you understand the substantial role that each of these KPIs play in determining your company’s profitability both in the short and long term. You don’t need to be a financial guru to benefit from this session; simply join our experts as they demonstrate how a few basic KPIs can translate your operational know-how into profitability.

    Presented by: Jessica Boulerice of The LMC Group and Sami Elotmani of Destination MCO

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  • Leadership and Decision-Making
    Leadership and Decision-Making
    Andi Gray
    Strategy Leaders

    Leadership is a complex topic. The job of every leader is to cultivate and protect trust, especially with employees. Teach people how to make good decisions, and expose them early and often to the training they’ll need to become successful leaders. Do you have a decision-making system built? Do your employees know their boundaries? Are they allowed to fail, in order to learn?

    Session Downloads
  • Leading Your Team, Living Your Corporate Culture
    Leading Your Team, Living Your Corporate Culture

    Every workplace has its own groove and set of principles that govern it. Our speakers will present ideas for defining, building, and embodying your corporate culture and making the critically important distinction between leadership and management. The role that effective communication—starting at the top—plays in consistent management and reinforcement will also be explored.

    Presented by: Kristen Carroll of The LMC Group, Tracy Raimer of Chicago's Transportation Group, and Joey Allen of Kings Worldwide Transportation

  • Leveraging Employee-Focused Leadership With Personality Testing
    Leveraging Employee-Focused Leadership With Personality Testing

    More than just a psychological evaluation, personality tests like the Myers-Briggs are being recognized in the business world as valuable tools that allow managers to more effectively understand and lead their staff. Not only that, teaching your staff to be keenly read people and be aware of different personality traits can help them serve clients better both on the phone and in person. Our team will provide an overview of the different personality tests available to business and show you how you can benefit from their adoption.

    Presented by: Stephanie Carnes, Client Solutions Provider of The LMC Group and Sami Elotmani, VP of Operations and Global Partnerships of Destination MCO
    Moderated by: Kristen Carroll, Founder/CEO of the LMC Group

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  • Safeguarding Your Company From Sexual Harassment
    Safeguarding Your Company From Sexual Harassment
    Ann Plunkett
    Workplace Partners
    Brooke Keil
    Emerson Hospital

    Current events and the enduring power of the #MeToo movement have brought the difficult topic of sexual harassment to the forefront, and our HR and legal experts—Brooke Keil of Emerson Hospital and Ann Plunkett of Workplace Partners, respectively—will make sure you leave this session understanding why it’s such an important topic. With trade shows, home offices, driving teams, and meetings being among the developments blurring the lines between what does and doesn’t constitute the workplace, these are rough seas to navigate your business through. This session will also help you and your staff protect yourselves from making any accidentally offensive remarks or moves, brush up on behavior befitting professional environments, identify the difference between harassment and abuse, and prepare for day-to-day interactions that respect social boundaries both in the work space and outside the office. Even those who feel they’ve been spared major problems so far would benefit from this primer on how to deal with claims of abuse and harassment, how to keep avoiding them, and respectful procedures for dealing with victims.
  • Seizing Opportunities With Millennials, Hospitality & Tourism
    Seizing Opportunities With Millennials,
    Hospitality & Tourism
    Jeffrey Montague
    Temple University's School of Sport, Tourism, and Hospitality Management

    Millennials are quickly accounting for a significant portion of the workforce, and understanding them will become increasingly important over the next decade, both in terms of employment and marketing your company to the societal shift their lifestyles present. You’ll also learn about the impact their increased professional presence will have across the globe, how to harness their social media savviness, branding the hospitality industry accordingly, and the Millennial thought process itself. This session will leave you with a strategic outreach plan and a better understanding of how this generation is changing not only the workplace but also overall expectations.
  • Training and Empowering Your Sales Staff
    Training and Empowering Your Sales & Reservations Staff
    Randi Busse
    Workforce Development Group
    Lenore D'Anzieri
    Driving Results
     

    Build a “customer-centric team” capable of taking the ball and scoring BIG points. This session helps you develop ongoing training tools and Customer Relationship Management skills – allowing your company to consistently provide exemplary service, while dramatically increasing efficiency and improving your bottom line.

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  • Values-Led Leadership: Driving Your Operation Straight to the Bank
    Values-Led Leadership: Driving Your Operation Straight to the Bank

    How do you know if you are in a values-led organization, and why should you care? Learn all about the rewards of leading with integrity and the signs to look for—and why you can’t afford to lead any other way. This session will offer immediate takeaway that you can use to make sure your leadership style, business, and values are all in alignment for the best long-term results.

    Presented by: Kristen Carroll of The LMC Group and Kim J. Dolniak of BEST Transportation

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