Reading the Signs to Be a Better Negotiator
Believe it or not, being an effectual business negotiator requires skills that owe more to Sherlock Holmes than, say, Dale Carnegie. The ability to interpret the mannerisms, tone of voice, or involuntary personal tics of an associate or sales prospect will help you gain the upper hand in managing employees and finalizing a deal in your favor. This session will help you identify what cues to read and what to ignore when working with clients, vendors, affiliates, and employees. The presentation will show how to use these “detective” skills to better read people during face-to-face conversations, email, and phone calls, and also provide you with the lowdown on understanding your own emotional intelligence. Are you as emotionally intelligent as you think or do you need to change your approach when reading other people?
Presented by: Dr. Jennifer Beer, award-winning professor at the University of Texas