Displaying items by tag: HR

Before You Hire Another Chauffeur…Do This!

Learn what it takes to save yourself time, money, and headaches by hiring the right person for the job and eliminating applicants destined to fail.

Presented by: Bruce Heinrich of PAX Training

Roundtable Session: Finding and Creating Champion Chauffeurs

It’s an issue that practically every operator faces at some point: How can you hire and keep the best chauffeurs? This roundtable session will give you the chance to learn tips and tricks from fellow operators on attracting, employing, and retaining the right driving team for your company. Engage with your peers and share your own successes on the topic during this open discussion about all the key points of chauffeur management.

Moderated by: Douglas Schwartz of Executive Ground Transportation and Jason Sharenow of Broadway Elite Worldwide

Great People Make Great Chauffeurs: The 3 C's to Building Your Dream Team

Finding quality chauffeurs is one of the biggest challenges in our industry. With employee turnover being a huge expense, you want to get it right the first time. In this session, you’ll learn proven techniques to distinguish who is right for the job so you can build the team you desire.

Presented by: Bruce Heinrich of PAX Training

Create Longevity With Your Team

Let’s face it: Loyal employees are worth their weight in gold, and keeping quality staff members who are committed to growth and consistent service excellence is paramount to your company’s success. Walk away with a toolkit to build your longevity program including maintaining long-term employees through engagement techniques, individual growth paths, financial security, recognition initiatives, work-life balance, and more. Don’t give them a job, show them a career.

Presented by: Kristin Hundley of Limousine Connection, Mark Kini of Boston Chauffeur, and Scott Woodruff of Majestic Limo & Coach

Give Peace a Chance: Workplace Conflict Resolution

No matter how well your team gets along, conflict is inevitable because of differences in personalities, priorities, backgrounds, and preferences. Leaders who model good interpersonal behavior and effective communication skills can create a culture in which conflict leads to growth and innovation, not alienation. Davis will demonstrate when to take a hands-off approach, when to get involved, and how to use conflict to encourage a growth mindset.

Presented by: Christina Davis of The LMC Group

Leveraging Employee-Focused Leadership With Personality Testing

More than just a psychological evaluation, personality tests like the Myers-Briggs are being recognized in the business world as valuable tools that allow managers to more effectively understand and lead their staff. Not only that, teaching your staff to be keenly read people and be aware of different personality traits can help them serve clients better both on the phone and in person. Our team will provide an overview of the different personality tests available to business and show you how you can benefit from their adoption.

Presented by: Stephanie Carnes, Client Solutions Provider of The LMC Group and Sami Elotmani, VP of Operations and Global Partnerships of Destination MCO
Moderated by: Kristen Carroll, Founder/CEO of the LMC Group

An Effective Game Plan for Hiring, Compensating, and Training a Salesperson

This session will give you all of the tools and tips you need to find, compensate, train, and motivate that oh-so-elusive salesperson. From training advice to salary and benefit packages to keeping them motivated and high energy, this session will cover it all and will dramatically improve your chances of recruiting and maintaining a successful salesperson or team.

Presented by: Lisa Censullo of ACCESS Boston, and Art Miesemer of RMA Worldwide Chauffeured Transportation

Fine-Tuning Your Onboarding & Training Practices for Greater Success

In many ways, your company is only as good as its employees, but finding—and keeping—the best of the best is a challenge faced by many operators. This session will help you improve your employee success rate and retention by improving your processes and procedures every step of the way. Our seasoned presenters will guide you through the hiring process and share valuable HR tips, such as the use of low-cost recruitment tools and the proper techniques for onboarding new staff. You’ll also benefit from an overview of useful interviewing techniques as well as insight into training new employees for long-term success.

Presented by: Christina Davis of The LMC Group and Clayton Dennard of Going Coastal

Seizing Opportunities With Millennials,
Hospitality & Tourism

Jeffrey Montague
Temple University's School of Sport, Tourism, and Hospitality Management

Millennials are quickly accounting for a significant portion of the workforce, and understanding them will become increasingly important over the next decade, both in terms of employment and marketing your company to the societal shift their lifestyles present. You’ll also learn about the impact their increased professional presence will have across the globe, how to harness their social media savviness, branding the hospitality industry accordingly, and the Millennial thought process itself. This session will leave you with a strategic outreach plan and a better understanding of how this generation is changing not only the workplace but also overall expectations.

Safeguarding Your Company From Sexual Harassment

Ann Plunkett
Workplace Partners

Brooke Keil
Emerson Hospital

Current events and the enduring power of the #MeToo movement have brought the difficult topic of sexual harassment to the forefront, and our HR and legal experts—Brooke Keil of Emerson Hospital and Ann Plunkett of Workplace Partners, respectively—will make sure you leave this session understanding why it’s such an important topic. With trade shows, home offices, driving teams, and meetings being among the developments blurring the lines between what does and doesn’t constitute the workplace, these are rough seas to navigate your business through. This session will also help you and your staff protect yourselves from making any accidentally offensive remarks or moves, brush up on behavior befitting professional environments, identify the difference between harassment and abuse, and prepare for day-to-day interactions that respect social boundaries both in the work space and outside the office. Even those who feel they’ve been spared major problems so far would benefit from this primer on how to deal with claims of abuse and harassment, how to keep avoiding them, and respectful procedures for dealing with victims.