2018 CD Show National Harbor

Present Like a Pro: From Sales Call to Stage

Did you know that some statistics show that more adults have anxiety about making a speech than dying? If you’re one of those people that agonize over speaking to strangers, don’t freak out! This is the session for you. Accomplished speaker Bill Atkins will not only offer tips and advice on speaking to groups of various sizes, but also help you overcome your anxiety over public speaking. You’ll learn how to build confidence and gain insight on alleviating nerves and stress, so that by the end of the session you’ll be prepared to give that speech you were dreading or make that sales presentation to close an important deal.

Presented by: Bill Atkins of Bill Atkins Marketing

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The Pitfalls of Contracts and What to Look For

You’ll learn how to negotiate your charter or shuttle contract like a boss in this session by ensuring that it safeguards your company and doesn’t set you up for failure with early-out clauses, liquidated damages, unrealistic reporting, or unfavorable payment plans. It will focus on a sales-driven approach from proposal process to signed contract with a special emphasis on research-driven negotiation (not just best practices).

Presented by: Carolyn Callahan of Reston Limousine and Patrick O'Brien of O'Brien & Associates

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Values-Led Leadership: Driving Your Operation Straight to the Bank

How do you know if you are in a values-led organization, and why should you care? Learn all about the rewards of leading with integrity and the signs to look for—and why you can’t afford to lead any other way. This session will offer immediate takeaway that you can use to make sure your leadership style, business, and values are all in alignment for the best long-term results.

Presented by: Kristen Carroll of The LMC Group and Kim J. Dolniak of BEST Transportation

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Adapting to Client Expectations & Global Industry Standards

This panel discussion will address the most pressing topics affecting those who not only conduct business globally but also have clients travelling internationally. Among the crucial topics discussed here will be finding opportunities and advantages with technology, enhancing the customer experience and making it seamless, and building your global network with the well-vetted partners who are right for you and your clients.

Presented by: Nadeem Ajaib of Icona Global, Colin Devine of Devine's Worldwide, Aditya Loomba of ECO Limos, and Ilpo Mäkinen of Limousine Service Ltd.

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Intro to KPIs: Industry-Specific Metrics Critical to Profitability

Have you heard other professionals talk about the importance of KPIs and didn’t know where to start? If so, this is the session for you! We will focus on dissecting a handful of industry-specific key performance indicators (KPIs) that you can calculate quickly and effectively, even if you are not a CPA or a data scientist! This session will help you understand the substantial role that each of these KPIs play in determining your company’s profitability both in the short and long term. You don’t need to be a financial guru to benefit from this session; simply join our experts as they demonstrate how a few basic KPIs can translate your operational know-how into profitability.

Presented by: Jessica Boulerice of The LMC Group and Sami Elotmani of Destination MCO

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